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Frank Loftus
Founder | Chief Executive Officer
Dilan Desilva
Chief Information Officer
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What Our Clients Say!
Process was quick and straight forward. Documentation forms were clear and simple. Apriciate the support.
Feb 03, 2026
The form needs to allow for vehicle damage and property damage at the same time.
Jan 14, 2026
This was a very smooth interaction and I appreciate everything you have done
Dec 31, 2025
I think my scenario was unique since I believe the claim was initiated by the outsource delivery service and it took me some time to get to the right team that was handling the claim. Overall, it was resolved to my satisfaction but finding who to talk to was a bit of a challenge.
Dec 01, 2025
While the final outcome was good I feel that the first offer was not serious and I had to fight for a fair price to get repairs done.
Nov 24, 2025
The claim amount was very close to what the landscaping company charged to repair their earlier work. Very satisfied with the people and the process.
Nov 18, 2025
I am very satisfied with how my concerns were managed once the matter was elevated and handed off to your team. While it was very difficult to deal with the Amazon frontline team initially, I found the resolution process with ARC Claims to be satisfactory overall.
Nov 18, 2025
The portal gave me problems trying to upload video and had to do via email. But other that that, smooth process.
Nov 16, 2025
The entire process was fast and professional.
Nov 14, 2025
I'm not the kind that chases issues for no reason. I would have preferred to have not seen the damage done to my property and in that have even file a claim. I figured I was in for a nightmare trying to file a claim but it wasn't terrible. I appreciate Amazon for doing the right thing. Thank you