Very pleasant claim handler and knowledgeable. Willing to help me understand all actions and answer questions.
Apr 05 2020
The rep I dealt with was extremely pleasant to deal with
Apr 04 2020
Thank you for helping me get this resolved. I had heard from someone that nothing would probably get done, BUT, boy were they wrong! I am very happy how quickly this matter was taken care of. Thank you.
Apr 04 2020
Surprising smooth and fast process!
Apr 03 2020
Mariella was friendly and professional. She had excellent communication and follow up to ensure she received all the information I sent. The easiest claim process I have been a part of
Apr 03 2020
Please note that my responses are for my second try with ARC for this issue. The first person who handled the request gave the impression that he did not believe me. After requesting ‘before’ photos, I heard nothing for weeks. I did email for a status update, but again received no response. Fortunately someone must have realized my claim remained unresolved and quickly handled it. Thank you! :) Louise
Apr 03 2020
My claims advisor Christine Steele was very helpful! She handled my claim in a very timely fashion and in a fair manner. Thank you!
Apr 03 2020
Satisfied with the outcome.